STORE POLICY
How to Care of your Jewelry
For Gold Filled & Stainless Silver Jewelry
Our pieces are designed to be tarnish-resistant and long-lasting, but with the right care they’ll stay beautiful even longer:
• Avoid harsh chemicals – remove your jewelry before swimming, cleaning, or applying perfumes/lotions.
• Clean gently – wipe with a soft jewelry cloth after wearing to remove oils and residue.
• Store properly – keep pieces in a dry, separate pouch or box to prevent scratches.
• Shower safe, but recommended care – although gold filled and stainless silver are water-resistant, we suggest removing pieces when possible for maximum longevity.
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For Permanent Jewelry
Permanent jewelry is designed to be worn every day without removal, but a little care goes a long way:
• Daily care – gently clean with mild soap and water, then pat dry with a soft cloth.
• Avoid chemicals – perfumes, chlorine, and strong cleaning products may dull the finish over time.
• Comfort & safety – if your bracelet or anklet ever feels uncomfortable or gets snagged, contact us and we’ll help adjust or safely remove it.
• Medical & travel – permanent jewelry is usually safe for airport security and most medical procedures, but if removal is ever required, the chain can be clipped and reattached later.
PRIVACY & SAFETY
Privacy Policy
Last updated: 09/26/25
At Lehua Jewelry (“we”, “our”, “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website alohalehua.com, make a purchase, or interact with us in any way (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
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2. Information We Collect
We may collect the following types of personal information when you interact with us:
• Contact Information: name, email, phone number, billing and shipping address.
• Order Information: purchase details, payment confirmation, shipping and return details.
• Account Information (if applicable): username, password, and security details.
• Customer Support: information you provide when you contact us for assistance.
• Usage Data: information collected automatically, such as IP address, browser type, device information, and site interactions (using cookies and similar technologies).
We may also receive information from third-party partners, such as payment processors (for payment verification) and Shopify (as our e-commerce platform).
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3. How We Use Your Information
We use your personal information for purposes including:
• Processing Orders & Deliveries – to confirm payments, ship products, and manage returns or exchanges.
• Account Management – to create, update, and secure your account.
• Customer Support – to assist you with inquiries or issues.
• Marketing & Promotions – to send updates, offers, or recommendations (you may opt-out anytime).
• Fraud & Security – to detect and prevent fraudulent or unauthorized activity.
• Improving Services – to enhance your shopping experience and website functionality.
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4. Cookies
We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can manage or disable cookies through your browser settings, though this may affect certain site features.
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5. Sharing Your Information
We only share your personal information when necessary, such as:
• With service providers (e.g., Shopify, payment processors, shipping carriers).
• With marketing partners (for promotions and ads, only with your consent where required).
• If required by law or to protect our rights.
• During a business transfer (e.g., merger or acquisition).
We do not sell your personal information.
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6. Data Retention & Security
We keep your information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes. While no system is 100% secure, we take reasonable steps to protect your data from unauthorized access, loss, or misuse.
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7. Your Rights
Depending on your location, you may have rights such as:
• Accessing the personal data we hold about you.
• Requesting corrections or deletion of your data.
• Opting out of marketing communications.
• Restricting or objecting to how your data is processed.
To exercise your rights, please contact us using the details below.
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8. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that a child has provided us data, we will delete it.
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9. Contact Us
For questions about this Privacy Policy or to make a request regarding your personal data, please contact us at:
Lehua Jewelry
A325 - 5441 200 N Vineyard Blvd
Honolulu, HI 96817, USA
PAYMENT METHODS
Shopping with us is fast, easy, and secure. We accept a wide range of payment options on our online store, including: Credit & Debit Cards (Visa, Mastercard, American Express, etc.) Apple Pay & Google Pay.